1.
Do product manuals come with each product?
Yes each product comes with an installation and operation manual. You can also download a copy of the manual from our Product Manual PDF page.
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2.
Do you offer purchase on credit?
Yes we do, Please call or email for a credit application and to setup an account.
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Yes we can ship COD, an additional $15 charge will apply. Please call or email to setup a COD shipment
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4.
How do I know if the unit is in stock?
All units on the website are in stock, if for some reason a unit is out of stock it will either be removed from the website or we will contact you after you have made your purchase to discuss your options (ex. refund, discount or lead time).
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5.
How do I know which unit will work best for my needs?
This depends on how you would like to mount the unit. Do you want it to drop from the ceiling, rise from the ground or simply hang on the wall. If you are unsure of which TV lift or TV mount will work for you do not hesitate to call, email or select the chat option on the home page.
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6.
How long is the warranty for your TV lifts and TV mounts?
All TV Lifts and TV mounts shown on are website come with a comprehensive 36 month warranty
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7.
How much does each TV lifts and TV mounts weight?
Each unit has a different weight; please see the PDF diagram for the specific unit you are interested in to find out the weight.
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8.
How much will it cost to ship?
This depends on your location and weight of your items; you will be given the cost of all shipping methods during the order process.
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9.
How quickly will my order ship?
All orders ship within 24 hours of purchase. Orders over the weekend or on holidays will ship on Monday or the first business day after the holiday.
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10.
In what currency are your prices in?
All units are in US dollars
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11.
What is your return policy?
We offer a full refund if the unit is returned within 15days of date received. Please view our return policy page for full details.
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12.
What payment methods do you accept?
We accept Visa, American Express, Master Card, PayPal, Cheques, COD, Wire Transfers and Money Orders.
The order can be placed in the following ways:
Online:
Place the order through online process with options to pay with Credit Cards or PayPal.
By Phone:
Please call 800-676-6123 to place an order by phone.
By Email:
Please email us at sales@tvliftshop.com to place an order by email.
By Fax:
You can fax orders to 888-812-4189, please include the shipping address, contact and credit card information
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13.
What shipping methods do you offer?
We offer shipping through UPS, during the order process you will be prompted to select from all shipping methods UPS offers to your address.
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